Different property cleaning company based on the analysis of previous
work, the summary, general property company management team have reached
a consensus: improve the level of property management services,
expanding the scope of the realty service, from the internal service
gradually to the external service, strive for to obtain benefits from
market property company is the only way for sustainable development in
the future.
而要實現(xiàn)這一目標，切實提高物業(yè)管理水平是根本的基礎(chǔ)所在，因此，必須建立完善各項規(guī)章制度和內(nèi)部管理機制，明確管理工作中的責、權(quán)、利，使該管的事情有人管、能辦好的事情有人辦，務(wù)實避虛，一切工作都從實際需要出發(fā)、以解決問題為目的，扎扎實實的做好各項基礎(chǔ)工作。本文梳理了各類物業(yè)保潔公司的先進管理經(jīng)理，以期對行業(yè)的管理與發(fā)展起到相應的促進作用。
To achieve this goal, to improve the level of property management is the
basis of the fundamental is, therefore, must establish and improve
various rules and regulations and internal management mechanism, clear
the responsibility, right and management work, someone tube, the tube
can do some good things to do, avoid pragmatic, everything starting from
the actual needs, in order to solve problems for the purpose, on the
basis of work solidly. This paper has combed the advanced management
managers of various property cleaning companies in order to promote the
management and development of the industry.
完善各項規(guī)章制度,建立內(nèi)部管理機制
We will improve the rules and regulations and establish an internal management mechanism
各類物業(yè)保潔公司可本著實事求是的原則建立一系列適應市場經(jīng)濟發(fā)展和物業(yè)公司發(fā)展需要的規(guī)章制度，并在此基礎(chǔ)上加強各項規(guī)章制度的檢查落實力度使物業(yè)公司的各項工作有計劃、由方法、有依據(jù)、有目的的展開;同時，為了建立完善內(nèi)部管理機制，采用“走出去、引進來”的方式從實力強、水平高的物業(yè)公司那兒“取經(jīng)”，在汲取先進物業(yè)公司內(nèi)部管理經(jīng)驗的基礎(chǔ)上結(jié)合我們的實際情況，對經(jīng)營班子、行政辦公室每個管理崗位的職能、作用、工作范圍作了明確、具體的劃分，從而將各項工作細化到每個人，促進了各職能崗位工作的積極性、主動性和創(chuàng)造性，使各級管理人員在工作實踐中不斷得到鍛煉，業(yè)務(wù)、管理水平不斷得到提高。
All kinds of property cleaning company establish a series of in line
with the principle of seeking truth from facts to adapt to the
development of market economy and to the development of the property
company rules and regulations, on the basis of strengthen the inspect
the implementation of various rules and regulations to make property
company's each work plan, by the method, basis and purpose of expansion;
At the same time, in order to establish and improve internal
management mechanism, adopt the way of "going out" and to high in
strength and level of property management company there to "learn",
drawing on advanced property of the company's internal management
experience combined with our actual situation, on the basis of the
management team, the administrative office of each management job
function, function, made clear the scope of work, a specific division,
to refine the work to everyone, to promote the various functional
working enthusiasm, initiative and creativity, make management
personnel at all levels exercise constantly in the work practice,
business, management level was improved constantly.
公司上下團結(jié)務(wù)實，服務(wù)意識顯著提高
The company is united and pragmatic, and the service awareness has improved significantly
作為物業(yè)公司，不斷提高服務(wù)意識、服務(wù)水平和服務(wù)質(zhì)量，才能最大限度的滿足商戶和業(yè)主的需求，在此基礎(chǔ)上才能穩(wěn)步提升物業(yè)收入，從而提高企業(yè)經(jīng)濟效益，樹立良好的企業(yè)形象。
As a property company, and constantly improve the service consciousness,
service level and service quality, to maximize meet the needs of
merchants and owners, on this basis can be improved steadily property
income, and improve enterprise economic benefit, establish good
corporate image.
為此，物業(yè)公司首先從思想政治工作入手，發(fā)揮黨組織的戰(zhàn)斗堡壘作用和黨、團員、工會積極分子的模范帶頭作用，帶領(lǐng)全體員工轉(zhuǎn)變服務(wù)觀念、開展理論學習、加強業(yè)務(wù)培訓，使上自領(lǐng)導班子下至普通員工的服務(wù)意識和自身素質(zhì)得到不斷提高，公司領(lǐng)導和各級管理人員經(jīng)常深入基層做大量的答疑解惑工作，公司上下形成了團結(jié)一致、求真務(wù)實的工作氛圍;
For this purpose, the property company first of all, from the
perspective of the ideological and political work, and play a role of
party organization's fight fortress and party and league members, union
activists model leading role, and lead all staff change service
concept, to carry out the theoretical study and strengthen business
training, make the leadership on down to the ordinary staff service
consciousness and get constantly improve their own quality, the company
leaders and managers at all levels often do a lot of grass-roots level
to disabuse work, company has formed a unified and practical working
environment;
其次，為了能夠在物業(yè)服務(wù)的質(zhì)量上更上一個臺階，在今后的物業(yè)資質(zhì)評審中更上一個檔次，物業(yè)公司加強了各類資料的查閱、收集、歸檔工作，按部門、形式、性質(zhì)等不同合理分類、存檔，極大方便了對所需材料的及時查閱和利用;
Secondly, in order to be able to in the quality of the realty service
more on a higher level, more in the future property qualification review
on a class, property company strengthened the consult, collection of
all kinds of information, the archive work, according to the different
properties, such as departments, form, the reasonable classification,
archive, has greatly helped to timely access to and use of the materials
needed;
第三，重視參加和開展形式各樣的培訓活動，在積極參加股份公司組織的各類培訓、學習的同時針對公司內(nèi)部各部(室)的工作特點和性質(zhì)定期或不定期的開展升旗儀式、安全生產(chǎn)、消防知識、儀容儀表、禮儀禮節(jié)、設(shè)備原理、物業(yè)規(guī)范等業(yè)務(wù)培訓，使全體員工的服務(wù)意識和業(yè)務(wù)素質(zhì)得到不斷提高;
Third, attach importance to participate in and form all kinds of
training activities, in takes an active part in all kinds of corporation
organization training, learning at the same time in various parts of
the internal (room) the working characteristics and properties of
regular or irregular conduct the flag-raising ceremony, safety
production, fire control knowledge, grooming, etiquette etiquette,
equipment principles, property specifications, such as business
training, make all staff service consciousness and service quality
continuously improve;
第四，狠抓各項規(guī)章制度的落實，促進各項工作迅速有效的開展。如《晨會制度》實施后，每天晨會對前期出現(xiàn)的問題和當天安排的工作具體落實到相關(guān)責任人，要求當天能完成的必須當天完成，不能完成的要查出原因、制定計劃，按規(guī)定的期限完成，使各部室的工作效率明顯加快，改變了懶、散、慢的不良工作習慣，對迅速提高服務(wù)意識、盡可能減少投訴和有效開展工作起到了至關(guān)重要的作用。
Fourth, we should strengthen the implementation of the rules and
regulations and promote the rapid and effective development of all work.
Such as "morning session system", after carrying out daily briefings
on the problems and to early to arrange the job specific fulfil those
responsible, requirements must be finished the day can be done in the
day, to find out the reason, can not be completed planning, completed
within prescribed time limit, make each department office work
efficiency obviously accelerated, changed the lazy, slow and poor
working habits, to improve service consciousness, as far as possible to
reduce complaints quickly and effective work has played a vital role.
節(jié)能降耗、精減人員，管理效益明顯提高
Energy saving, reducing personnel, the management benefits obviously improved
物業(yè)公司領(lǐng)導班子清醒的認識到，必須強化全體員工的成本意識、加強內(nèi)部管理、加大監(jiān)控力度、精減富余人員，才能減少企業(yè)虧損、提高企業(yè)效益，在實際工作中可主要從三個方面做具體工作：
Property company leaders are acutely aware that must strengthen cost
consciousness of all staff, strengthen internal management,
strengthening monitoring, streamline redundant staff, to reduce the
losses of enterprises, improve enterprise efficiency, in the practical
work are mainly from three aspects to do specific work:
首先，針對采購工作是節(jié)能降耗的關(guān)鍵環(huán)節(jié)物業(yè)公司實施了嚴格的監(jiān)控制度，在常置易耗品的采購過程中建立供貨廠家詳細資料并與供貨單位建立長期供貨關(guān)系。同時，為了提高服務(wù)，在對入園企業(yè)有償服務(wù)項目上，要求采購人員被服務(wù)方進行協(xié)商，確定是自行購買材料，還是物業(yè)公司代購或者是物業(yè)公司協(xié)助購買，從成本上最大限度滿足企業(yè)利益。通過這一系列措施達到了有效監(jiān)控的目的;
First, in view of the procurement work is a key link in the process of
energy saving property company implemented a strict monitoring system,
set up in the process of often buy consumable purchase supplier details
and establish long-term business relationship with suppliers. At the
same time, in order to improve the service, the paid service enterprises
in the park project, request procurement staff, in consultation
service party is sure to purchase materials, or property company act as
purchasing agency or the property company to purchase, maximum limit
satisfy the business enterprise from the cost benefits. Through this
series of measures to achieve the purpose of effective monitoring;
其次，本著為商戶著想的原則在維修過程中能修復的不換新，能出工一人的不用兩人，能一小時修復的決不用兩小時，取得了較好的社會效益;
Secondly, based on the principle of the interests of merchants in can
repair maintenance process is not new, can work without two people, one
person can never do it with a two hours, one hour to repair the
achieved good social benefits;
第三，開展修舊利廢活動，辦公室以身作則在辦公用品領(lǐng)用上嚴格控制，紙張正面用完用背面，做的能省就省，清潔部把舊拖把2、3個拆開合成1個接著用，工程部把報廢設(shè)備中能用的零件拆洗后再加以利用，值班人員在不影響經(jīng)營的情況下分區(qū)控制，做到不必開的燈不開、能少開的少開，包干區(qū)域做到人走燈熄、水停，并用獎懲規(guī)定加以約束，通過各個部(室)的共同努力，達到了降低消耗的目的。
Third, to develop the activity of managment system, set an example in
the recipients on the strict control of office supplies, office paper
positive run out in the back, can do province province, unwrapped two or
three old mop cleaning department 1 synthesis with, then the
engineering department can use the parts in the scrap equipment unpick
and wash and then take advantage of the personnel on duty in the case of
does not affect the operation zone control, do not open the lamp can't
open, open is short, less responsibility area do people walk light,
water stop, and rewards and punishment regulations, through the joint
efforts of every department (room), achieve the goal of the lower
consumption.
加強培養(yǎng)學習，提高綜合能力
Strengthen training to learn, improve comprehensive ability
首先，加強全體員工的培訓、學習，在提高服務(wù)意識、水平及質(zhì)量的基礎(chǔ)上繼續(xù)完善規(guī)章制度和資料管理，以期在下半年物業(yè)資質(zhì)的評審上再上一個臺階;
First of all, strengthen staff training, learning, to raise the service
level of consciousness, and we will continue to improve the rules and
regulations and on the basis of quality information management, in order
to in the second half of the property qualification review again on a
higher level;
其次，改革人事制度，這需要做好幾個工作：
Second, reform the personnel system, which requires several tasks:
1、建立因事設(shè)崗制度，按照工作需要和物業(yè)管理有關(guān)標準設(shè)立工作崗位，明確崗位結(jié)構(gòu)比例，以解決行政、后勤人員多，專業(yè)技術(shù)人才少的問題;
1, establish a system is positioned by business, in accordance with the
relevant work needs and property management standards set up work,
clear structure proportion, in order to solve administrative and
support staff, professional and technical personnel less problems;
2、建立因崗定責制度，將工作、任務(wù)層層分解，落實到崗，將上崗者經(jīng)濟收入與去留升降掛鉤，不留責任空白區(qū)，避免相互扯皮、推諉;
2, establish a system for post proportional amount, will work, task,
layer upon layer decomposition, the implementation of the board, will
ShangGangZhe economic income and future lifting hook, leaving no
responsibility blank area, avoid over trifling, shuffle;
3、建立競聘上崗制度，使在崗者始終處于積極進取的最佳狀態(tài)。
3. Establish a system for the recruitment of the post office, so that
the people who are in the post are always in a positive and aggressive
state.
第三，繼續(xù)完善工資改革分配制度，運用利益杠桿讓每個員工圍繞自己的誠實勞動應得的正當利益快速運轉(zhuǎn)起來，徹底消除干部、員工的惰性，充分調(diào)動積極性、主動性、創(chuàng)造性，使全體干部、員工人人爭事干。
Third, we will continue to improve the salary distribution system
reform, the use of interests lever let each employee around their honest
labor due to the legitimate interests of fast running, inertia of the
elimination of cadres and employees, fully mobilize enthusiasm,
initiative and creativity, makes all the cadres and staff all things
dry.
第四，要拓寬服務(wù)領(lǐng)域，提供各種個性化服務(wù)，這需要樹立全心全意為業(yè)主服務(wù)的思想，想在業(yè)主需要之前，做在業(yè)主需要之先，在為業(yè)主提供常規(guī)的衛(wèi)生、安全、維修服務(wù)的基礎(chǔ)上，積極發(fā)展綠化、家政、委托、代理、中介、商業(yè)服務(wù)等項目，不僅使業(yè)主在物業(yè)服務(wù)中獲得切實利益，也使自己的物業(yè)服務(wù)獲得經(jīng)濟和社會效益。
Fourth, to broaden the service areas, to provide various personalized
services, the need to establish wholeheartedly the ideology which serves
for the owners, want to before the owners need to do before the owners
need to, and in providing owners with regular health, safety,
maintenance services, on the basis of the positive development of
greening, housekeeping, entrusted, agent, intermediary, business
services, not only makes the owner get real benefits in the realty
service, also make oneself of the realty service for economic and social
benefits.
第五，爭取樹立品牌服務(wù)，利用品牌在市場競爭中取得優(yōu)勢，充分發(fā)揮地緣優(yōu)勢、品牌優(yōu)勢，創(chuàng)造機會在從先進的物業(yè)公司學習其先進的管理、經(jīng)營方法和經(jīng)驗，在全面提高服務(wù)水平的基礎(chǔ)上，打造出自身物業(yè)管理新品牌。
Fifth, sets up the brand service, use the brand in a competitive edge in
the market, give full play to the geographical advantages, brand
advantages, create the opportunity to learn from advanced property
company its advanced management, management methods and experience, on
the basis of improving the service level, to create their own property
management brand new.
各類物業(yè)管理已經(jīng)邁入上升發(fā)展的新階段，有相當?shù)陌l(fā)展空間，公司一定要在思想觀念、經(jīng)營理念和服務(wù)意識上搶在前列，通過求真務(wù)實的不斷努力，實現(xiàn)新的發(fā)展目標。
All kinds of property management have been rising into a new stage of
development, there are quite a space for development, the company must
be on the thought idea, the management concept and service consciousness
in the front, through continuous efforts, practical implementation of
new development goals.
第十七屆中國清潔博覽會將于2016年3月29日-3月31日在上海世博展覽館(浦東新區(qū)國展路1099號，近中華藝術(shù)宮)舉辦，屆時來自中國物業(yè)保潔行業(yè)、清潔設(shè)備各大供應商齊聚世博展館，將為行業(yè)各類專業(yè)觀眾和物業(yè)保潔公司分享全新的物業(yè)保潔行業(yè)管理技術(shù)與配套應用工具和設(shè)備，屆時，期待您的蒞臨參觀。
The 17th China clean expo will be held in March 29, 2016 - March 31 in
Shanghai world expo exhibition hall (both road 1099 pudong new district,
near the palace), and then from property cleaning industry in China,
the major cleaning equipment suppliers in the expo pavilions, will be
for the industry of professional audiences and property cleaning company
share new property cleaning industry management technique and form a
complete set of tools and equipment, at the appointed time, look forward
to your coming to visit.
